Contact Us
Welcome to Big-Ben.co's contact us page! We are delighted that you have taken the time to visit our website and are interested in reaching out to us.
At Big-Ben.co, our mission is to provide our customers with high-quality products and exceptional customer service. We are committed to creating a seamless shopping experience for you and want to make sure that all your needs are met.
If you have any questions, concerns, or feedback, we would love to hear from you! You can reach us through the following channels:
1. Contact Form: The easiest and most convenient way to contact us is by filling out the contact form on our website. Simply provide your name, email address, and message, and one of our representatives will get back to you as soon as possible.
2. Email: You can also email us directly at office@big-ben.co. We make sure to respond to all emails promptly, and our team will do everything they can to assist you with your query.
3. Phone: If you prefer to speak with someone directly, you can call us on 020 3743 8686. Our representatives are available from Monday to Friday, 9:00 am to 5:00 pm (EST) to answer.
Get in touch with our company today and you can discover the huge difference that a professional touch can make to your rubbish removal jobs! Unlike many other companies, our company is available to help you seven days a week, and we’re easily accessible over the phone thanks to our dedicated telephone specialists. Our teams can help you right now, by answering your questions and giving you more information about our services. Call us today on 020 3743 8686 for your junk removal needs!
Our company can help you if you live in or around the Greater London M25 motorway ring. We’re just waiting to help you with your rubbish removal and waste disposal troubles, saving you the time and effort of dealing with such a tough job yourself! You can even call now to get your accurate no-obligation price estimation, to find out how much money we can save you!
If you’re looking for the best prices, the most flexible working hours, seven-days-a-week service and for professional and experienced staff, our company is the only one you need. Find out more information today - just pick up the phone and give us a call to find out more!
HR ONE LONDON LIMITED
Company number 14314397
Unit 19 1-13 Adler Street, London, England, E1 1EG
Frequently Asked Questions
Based in Chelsea, our rubbish removal team provides insured, environmentally responsible waste collection for homes and offices across the area. Experience: Over 14 years of professional rubbish removal services. We use purpose-built vans, trained operatives, and industry-standard equipment to lift, load, and transport items safely with minimal disruption. All staff are vetted and trained in safe handling, with clear pricing from the outset. We operate as licensed waste carriers, with environmental protections and transparent documentation for every job.
Across multiple boroughs in London, our track record shows thousands of successful cleanups delivering reliable waste management. Track record: 8700+ waste collections completed locally. In Chelsea and nearby boroughs, we continue to serve homes and businesses with the same care. Our teams have handled house clearances, office clearances, and bulky items with care. We maintain transparent quotes and punctual service, with no hidden fees and clear scheduling options. We publish insurance and licensing details and encourage customer feedback on Trustpilot and Google Reviews.
Our professional waste handling methods and equipment prioritise safety and efficiency for every job, from small apartments to large office clearances. On-site sorting, segregating recyclables, and careful item removal minimise landfill, while dedicated pallet trucks, lifting gear, and covered containers protect your property and neighbours. We document everything with before-and-after photos and receipts, ensuring you can see the impact and verify compliant disposal. Our teams are trained in safe lifting, PPE usage, and secure loading procedures, and we routinely inspect equipment to minimise risks. With more than 8,700 local waste collections completed, you can trust our on-the-ground experience to handle tricky access, tight spaces, and sensitive items. We publish recycling and reuse documentation when possible and can provide quotes that include eco-friendly disposal options. We operate as licensed waste carriers and align with UK waste management regulations, ensuring proper licensing, record-keeping, and chain-of-custody for your items. For larger or hazardous suites, we coordinate with the client to organise staged collections and dust containment. We also offer flexible access options, such as after-hours arrivals or weekend slots, to reduce interference with your daily routines. Our equipment includes wheelie bins, a range of lifting aids, and secure wrap to prevent damage to furniture and floors. We maintain rigorous health and safety documentation, including risk assessments and method statements, to reassure clients in busy city streets and beyond. All work is supervised by senior crew leaders who finalise work summaries and client sign-offs.
We prioritise sustainability in every job, from housing projects to office clearances, by reducing waste and maximising recycling wherever possible. Eco rating: 88% of waste collection and disposal methods are eco-friendly and compliant. We sort materials on site, donate usable items to local charities, and partner with licensed facilities to ensure responsible disposal. We also publish recycling documentation when requested and can provide a transparent breakdown of what's recycled. We aim to exceed regulatory requirements and routinely review our processes for further improvement.
We're proud to be trusted by residents and businesses, reflected in our high satisfaction scores and responsive service. Rating: Rated 4.6 stars from 603+ verified reviews. We routinely act on feedback, improving booking times, access windows, and communication with clients. Our team also shares before-and-after photos and recycling outcomes to confirm transparency. We publish insurance details and Environment Agency licensing to reassure you on safety and compliance. To keep things simple, we provide fixed-price quotes with itemised charges and no surprise costs. For larger jobs, our safety plans, access permissions, and risk assessments help reduce disruption. Customers in the local area and nearby towns often praise our punctuality, cleanliness, and careful handling of delicate items. We maintain full insurance and SafeContractor accreditation, providing peace of mind for commercial clients with legal compliance needs. Our eco commitments are backed by data from our recycling partners, showing real reductions in landfill waste across the local area.
Our accreditation and ongoing training ensure every job meets the highest standards in waste handling and customer service. Accreditation: Fully insured, Environment Agency licensed waste carriers. All staff complete client-safety inductions, manual handling courses, and periodic refreshers. We also screen for past compliance, offer SafeContractor-level checks, and maintain up-to-date insurance certificates. These measures mean you can trust the team to follow UK waste management regulations and to handle sensitive items with care.
We prioritise compliance to protect your site and our team, adhering to national standards while delivering efficient, considerate waste removal. Compliance: Following all UK waste management and environmental regulations. Our approach covers licensing, permitted disposal routes, and proper documentation to guarantee traceability from pickup to final destination. We operate with fully trained crews who complete risk assessments, method statements, and toolbox talks before each job. For larger clearances, we coordinate with site managers, plan access routes, and implement secure loading zones to minimise public disruption. We publish before-and-after photos and disposal receipts to demonstrate transparency and provide verifiable proof of compliant recycling. With over 14 years of hands-on experience, our crews routinely adapt to busy street layouts, school timings, and office hours on short notice. We maintain insurance certificates and Environment Agency licensing, and we are proud partners of trusted platforms such as Google Reviews and Trustpilot. When clients ask about costs, we provide clear, itemised quotes with timelines, ensuring there are no hidden charges. We also support eco disposal choices, offering recycling and reuse options where feasible, and we document the environmental impact of each job.
We serve a broad patch around Chelsea, including nearby districts, with crews ready to access different streets and landmarks efficiently. A) Nearby areas (with boroughs where applicable): Chelsea (RBKC), Fulham (RBKC), Knightsbridge (RBKC), South Kensington (RBKC), Brompton (RBKC), Earls Court (RBKC), Kensington (RBKC), Belgravia (City of Westminster). B) Local roads/landmarks: King's Road; Fulham Road; Sloane Street; Brompton Road; Chelsea Physic Garden; Albert Bridge; Chelsea Embankment. We arrange access in advance and keep you updated with recycling outcomes and disposal receipts.
Booking with us is simple, with clear steps, flexible slots, and prompt confirmations designed to fit your schedule in the Chelsea area. Access and parking can affect turnaround, so we confirm site access requirements in advance and arrange crew timing accordingly. We offer fixed-price quotes for house clearance, office clearance, furniture disposal, garden waste removal, and builders waste collection, with itemised line items. The quote includes estimated total weight, volume, and disposal costs; we explain recycling options and any extra charges up front. On the day, our crew arrives in well-marked vans, performs a quick safety check, and begins a staged clearance to minimise disruption. We can arrange after-hours collections or weekend slots in busy periods and coordinate with building managers and residents. That coordination feeds into our environmental compliance, with recycling rates tracked and documented, plus before-and-after photos showing the transformation. Our insurance coverage, Environment Agency licensing, and SafeContractor accreditation reassure you that our team meets industry standards. For Chelsea customers, we commonly work on King's Road, Fulham Road, and surrounding streets, keeping noise and access impacts to a minimum. Payment can be made by card, bank transfer, or business account, and invoices are available within 24 hours of completion. If you need a same-day clearance, we prioritise jobs with efficient routes and experienced crew leads to keep timelines realistic. We are happy to share local references and case studies from Chelsea, including photos and customer feedback on Trustpilot and Google Reviews.
For residents and small businesses in Chelsea, nearby recycling centres and council sites offer lawful disposal options for bulky and general waste. Chelsea recycling centre and the Royal Borough of Kensington and Chelsea council site provide guidance on accepted items and booking systems. We can help you prepare waste for these sites, including separating recyclables, removing hazardous materials, and arranging compliant transportation. Our team can also supply signed, clear documentation of disposal methods and recycling rates for your records. In addition to Chelsea, we serve the nearby boroughs and parks within a practical radius, ensuring convenient drop-offs and compliance with local rules.
- 65,000+ Clearances Completed Across London
- 12+ Years of Proven, Trusted Service
- Fully Licensed Waste Carrier - Verified
- 4.8 Google Rated by 150+ Satisfied Customers
