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Contact Us

Welcome to Big-Ben.co's contact us page! We are delighted that you have taken the time to visit our website and are interested in reaching out to us.

At Big-Ben.co, our mission is to provide our customers with high-quality products and exceptional customer service. We are committed to creating a seamless shopping experience for you and want to make sure that all your needs are met.

If you have any questions, concerns, or feedback, we would love to hear from you! You can reach us through the following channels:

1. Contact Form: The easiest and most convenient way to contact us is by filling out the contact form on our website. Simply provide your name, email address, and message, and one of our representatives will get back to you as soon as possible.

2. Email: You can also email us directly at office@big-ben.co. We make sure to respond to all emails promptly, and our team will do everything they can to assist you with your query.

3. Phone: If you prefer to speak with someone directly, you can call us on 020 3743 8686. Our representatives are available from Monday to Friday, 9:00 am to 5:00 pm (EST) to answer.

Get in touch with our company today and you can discover the huge difference that a professional touch can make to your rubbish removal jobs! Unlike many other companies, our company is available to help you seven days a week, and we’re easily accessible over the phone thanks to our dedicated telephone specialists. Our teams can help you right now, by answering your questions and giving you more information about our services. Call us today on 020 3743 8686 for your junk removal needs!

Our company can help you if you live in or around the Greater London M25 motorway ring. We’re just waiting to help you with your rubbish removal and waste disposal troubles, saving you the time and effort of dealing with such a tough job yourself! You can even call now to get your accurate no-obligation price estimation, to find out how much money we can save you!

If you’re looking for the best prices, the most flexible working hours, seven-days-a-week service and for professional and experienced staff, our company is the only one you need. Find out more information today - just pick up the phone and give us a call to find out more!

HR ONE LONDON LIMITED

Company number 14314397
Unit 19 1-13 Adler Street, London, England, E1 1EG


Frequently Asked Questions

Big Ben offers professional rubbish removal across London with a proven track record and careful handling for homes, offices, and clearances alike. We are fully insured, Environment Agency licensed waste carriers who prioritise safety and sustainability in every job. We complete 8700+ waste collections locally, with 14+ years of hands-on experience and a 4.6-star rating from 603 verified reviews. Over 88% of our waste methods are eco-friendly and compliant, and we follow all UK waste management regulations. Trustpilot and Google Reviews back our results, and we share before-and-after photos to show progress.

Our teams operate to strict industry standards, backed by formal accreditations, rigorous training, and ongoing compliance checks across London for customers in the capital. We are Environment Agency licensed waste carriers, fully insured, with SafeContractor accreditation for contractor reliability. Our workforce receives comprehensive training in manual handling, site safety, waste sorting, and customer service, ensuring respectful, compliant work on every job. You can rely on 14+ years in the trade and 8700+ local waste collections delivered with careful, transparent reporting. We publish eco-focused documentation and recycling results to demonstrate 88% eco-friendly disposal and adherence to UK waste rules. For independent assurance, reviews on Trustpilot, Google Reviews, and Checkatrade reflect our commitment. We keep customers updated with before-and-after photos and clear invoices, so you know exactly what is collected and recycled.

Our waste handling methods combine careful manual clearance with machine-assisted lifting, utilised purpose-built trolleys, lifts, and sealed containers for efficiency on every job. We deploy drop-sides, secure load covers, and wheel-out ramps to protect floors and reduce risk on tight streets. Our Eco policy ensures high recycling rates; approximately 88% of waste is diverted from landfill through sorting, reuse, and authorised recycling partners. We operate with Environment Agency licensed waste carriers, and we can provide recycling documentation and before-and-after reports for your records. All work follows UK waste management regulations, and we supply transparent quotes, itemised inventories, and schedules to keep your project on track. As part of our service, we can show how items are recycled and reused, supporting your sustainability goals. With 14+ years in the trade and 8700+ local collections completed, our team brings reliable, opened-book transparency to every clearance. We tailor our approach to different waste streams, from furniture and electronics to builders' waste, ensuring safe segregation and compliant disposal. Before every clearance, we perform a site survey and issue a clear risk assessment to protect residents and staff. We use PPE and containment to keep properties clean, with minimal disruption to neighbours. All waste is sorted on site and documented for recycling partners and council compliance. Check our customers' reviews on Trustpilot and Google to see how we handle access challenges, safety, and neighbour relations.

In most cases, we tailor the clearance to your schedule, balancing speed with safety and clear, fully upfront pricing, so you know exactly what to expect. We typically offer same-day or next-day slots when access is straightforward, and we provide a written quote after a quick on-site survey. Prices cover labour, transport, disposal fees, and any required parking or permit considerations in advance. There are no hidden charges; you'll receive an itemised invoice and a short explanation of the waste streams to be recycled.

Our safety procedures start with a full job risk assessment, site access planning, and clear communications with you before any work begins. We organise everything around best practices in manual handling, PPE, and vehicle movement to protect customers, pedestrians, and staff. Our fleet uses purpose-built vehicles with rear or side-loading to minimize street obstruction, and we coordinate with local authorities for any necessary permits. We operate under 4.6-star-rated service standards from 603 verified reviews, and our crew is trained to handle sensitive items with care. To protect neighbours and property, we use dust sheets, hoarding, and containment for debris, plus clean-up and recycling of packaging after completion. We can provide checks via Trustpilot or Google Reviews to support confidence in our safety record. When access is challenging--think narrow stairwells, tight courtyards, or parking restrictions--our experienced crew will replan, adjust crew size, and time slots.

Across London, our licensing and insurance ensure your waste removal stays compliant from start to finish and protects you against risk. We are Environment Agency licensed waste carriers, fully insured, and SafeContractor-accredited for contractor reliability. Our workforce receives comprehensive training in manual handling, site safety, waste sorting, and customer service, ensuring respectful, compliant work on every job. You can rely on 14+ years in the trade and 8700+ local waste collections delivered with careful, transparent reporting. We publish eco-focused documentation and recycling results to demonstrate 88% eco-friendly disposal and adherence to UK waste rules. For independent assurance, reviews on Trustpilot, Google Reviews, and Checkatrade reflect our commitment. We keep customers updated with before-and-after photos and clear invoices, so you know exactly what is collected and recycled. We can provide references from local businesses and residents across boroughs to illustrate our practical, safe approach.

Yes--local recycling centres and council sites across London make it easy to dispose of waste responsibly for households and businesses alike. We'll help you choose the right outlet and provide necessary documents, including waste transfer notes. Our team partners with licensed facilities in the London Boroughs to optimise recycling rates and minimize landfill. If you have furniture or bulky items, we can arrange a collection directly from your home or business and direct you to the closest council site.

Here are nearby areas and districts we commonly serve, with the boroughs noted to help you plan your clearance efficiently. Chelsea -- Royal Borough of Kensington and Chelsea; Islington -- Islington; Camden -- Camden; Westminster -- Westminster; Lambeth -- Lambeth; Southwark -- Southwark; Hackney -- Hackney; Tower Hamlets -- Tower Hamlets; Wandsworth -- Wandsworth; Hammersmith & Fulham -- Hammersmith & Fulham; Lewisham -- Lewisham; Brent -- Brent; Greenwich -- Greenwich; Croydon -- Croydon; Enfield -- Enfield. If you'd like a tailored list for your postcode, we'll adjust the areas and confirm any access constraints during enquiry.

We regularly work around well-known corridors and green spaces in central and outer areas, including busy streets, parks, and riverside routes. Examples include Oxford Street, Regent Street, and the High Street clusters, plus parks such as Hyde Park and Regent's Park, where access can be tricky. In Westminster, Chelsea, and Camden, we coordinate with residents and business premises to minimise noise, blockages, and tidy up after loading. In these cases we bring hoarding, dust sheets, and safety signage to keep bystanders informed while we work. If you want a precise list of streets and areas we service in your borough, our team can tailor the plan during enquiry.

From your first enquiry to the final clearance, we provide a clear, fully supported process with flexible slots and transparent communication. Start by outlining your waste types, accessibility, and preferred dates, then we'll arrange a site survey, exact quote, and a dedicated crew. On arrival, our team confirms the plan, inspects access, and loads efficiently while keeping your premises clean and safe. After disposal, you receive an itemised invoice, recycling documentation, and post-job photos to verify outcomes. Call our London team or book online, and we'll tailor the service to your property, whether a home clearance or a commercial office project. We often use stock clearance trucks for speed, provide parking guidance, and share before-and-after evidence to reassure you and your neighbours. All work adheres to regulatory standards, with licensed waste carriers, full insurance, and a commitment to eco-friendly disposal. We can provide references from local businesses and residents across boroughs to illustrate our practical, safe approach. Our mission is a stress-free, transparent experience from enquiry to completion for you.

  • 65,000+ Clearances Completed Across London
  • 12+ Years of Proven, Trusted Service
  • Fully Licensed Waste Carrier - Verified
  • 4.8 Google Rated by 150+ Satisfied Customers

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Call Today 020 3743 8686

Why Choose Big Ben Removals & Clearances?


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