Privacy Policy

We remain committed to respecting and protecting the privacy of users.

The policy below (along with the terms of use of our website and the Services Terms and Conditions) work to outline the way we collect and process personal data.

Please read and understand the following rules to comprehend our practices and views as they pertain to your personal data.

As set by the Data Protection Act 1998 (the Act), the relevant data controller shall be known as Big Ben.

Information collected

The following data may be collected and processed by our team:

o    1.1 During the filling in of forms, any information provided on our site,, and the accompanying app, also including when you download the app, make an enquiry about booking on the website, through the email or app, when further services are requested, or when you make a problem report. The information may include, names, addresses, email account addresses, and telephone numbers, as well as usernames, passwords, your age, and various other information provided during registration, financial information such as credit card information, a description of you personally, details regarding your home or office, any pets therein, and any provided photographs of your property.
o    1.2 When you contact our team, records of this correspondence.
o    1.3 Any surveys we ask you to complete for the purposes of research that you are under no obligation to complete.
o    1.4 When using our app or website, we might automatically collate technical information, such as the specifics of the mobile device, information about the mobile network, the device’s operating system, the time zone and the browser of the device.
o    1.5 We occasionally require information regarding your computer, including: the IP address, type of browser and operating system. This is for system admin and help our advertisers. This statistical date is not able to identify individuals.
o    1.6 Information regarding the use of our site or app, such as data about traffic, location, accessed resources, and weblogs, which as used for billing and other purposes.
o    1.7 The app can use GPS information and other location details to find your current location and deliver relevant services.
o    1.8 We work with third parties and can receive information about you from them.


We take your privacy seriously and are committed to providing transparency in how we collect, use, and protect your personal information on our website.

This Cookie Policy explains what cookies are, how we use them on our website, and your options for managing them. By using our website, you acknowledge and agree to this policy.

What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to remember your actions and preferences (such as login information, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

We use cookies to improve your browsing experience and to understand how our website is being used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period of time or until you delete them).

Some common uses of cookies on our website include:

- Analyzing website traffic and user behavior: We use cookies to track how our website is being used, such as which pages are most frequently visited.

Data storage:

o    1.9 The collected data may be sent to, and stored at, other destinations in the European Economic Area (EEA). This data may sometimes be processed by staff outside of this area who work on behalf of our suppliers to process bookings, details about payment, and the providing of support services. In submitting any data, you agree to this storing, transfer, or processing taking place.
o    1.10 We store all data on secure servers. Details about credit cards are encrypted using SSL technology. You remain responsible for any passwords remaining confidential.
o    1.11 The transmission of data using the internet is not completely secure. Though we strive to protect all data, we cannot guarantee the security of any data sent to our site, and thus any such transmission is undertaken at your own risk.

Information usage

o    1.12 We make use of information to:
o    1.12.1 Deliver the highest quality of presentation on both the website and the app across computers and devices.
o    1.12.2 To organise and manage enquires about bookings and the provision of services arrangements.
o    1.12.3 To complete contractual obligations between you and us.
o    1.12.4 To enable you to participate in interactive service features.
o    1.12.5 To inform customers about site changes, app changes or newly available services.
o    1.12.6 To allow us (or third parties) to provide users with details regarding goods and services of relevant interest. You may opt out of these messages by using the below contact details.
o    1.13 We share data with services providers that may include:
o    1.13.1 Names, addresses and details to contact you;
o    1.13.2 Details regarding properties, services needed and the provided photographs;
o    1.13.3 Any non-binding quote we have supplied;
o    1.13.4 Details about payments.
Information disclosure
o    1.14 We might disclose our personal data to members of the group as it is defined in section 1159 of the UK Companies Act 2006.
o    1.15 Third-party disclosure:
o    1.15.1 Should we sell or buy any business or assets, we might share your information to any prospective buyer or seller;
o    1.15.2 Should Big Ben or associated assets be acquired by third parties, any personal information regarding customers will be a transferred asset (among others).
o    1.15.3 Should we need to share or disclose your data in order to enforce the terms and conditions of supply and other agreements and to comply with legal obligations; or protect any rights, property or safety of Big Ben, customers, or others. This can involve exchanging data with other companies/organisations for the purposes of protection against fraud and reduction of credit risk.
Your rights
o    1.16 You retain the right to refuse our processing of personal data for the purposes of marketing.
o    1.17 The Act grants you the right of accessing data regarding yourself.

Links to third-party websites

Our website might include links from and to websites of partners and the websites of affiliates. If you choose to follow these links, it should be noted that these sites have specific privacy policies that may differ from ours. As such, we bear no responsibility or any liability for these sites or networks.

Privacy policy changes

Changes made to our policies regarding privacy will be posted on this page and a notification will be made via email when appropriate.

Any comments, requests or questions concerning our policies on privacy can be resolved via email or a phone call to 020 3743 8686.

Areas we cover:

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