Terms and Conditions of Service

Big Ben Waste Collection Service Terms and Conditions

These Terms and Conditions set out the basis on which Big Ben provides waste collection and rubbish removal services within its service area in the United Kingdom. They apply to all customers, including private individuals, landlords, businesses, and organisations who book or use our services.

By making a booking with Big Ben, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you should not proceed with a booking.

Definitions

In these Terms and Conditions, Big Ben refers to the service provider. The customer refers to the individual or organisation booking the service. Waste refers to any materials collected, removed, transported, or disposed of as part of the service.

Scope of Services

Big Ben provides professional waste collection and rubbish removal services, which may include household clearance, commercial waste removal, builders waste, garden waste, bulky items, and same-day services. Services are provided within the agreed waste collection service area and subject to availability.

Big Ben reserves the right to refuse or discontinue service if waste presented is not as described at the time of booking or is prohibited under waste regulations.

Booking Process

Bookings may be made in advance or, where available, on a short-notice basis. When making a booking, the customer must provide accurate and complete information about the type, quantity, and location of waste, as well as access details.

Quotes are provided based on the information supplied. If the waste differs materially from the description given, Big Ben reserves the right to revise the price or decline to remove the waste.

Quotes and Pricing

All quotes provided by Big Ben are estimates based on the information available at the time. Final pricing may vary depending on volume, weight, access conditions, and labour required.

Prices include collection, loading, transport, and lawful disposal or recycling of waste unless otherwise stated. Any additional charges will be explained before work proceeds wherever possible.

Payment Terms

Payment is required in accordance with the terms agreed at the time of booking. Accepted payment methods may include card payments, electronic payment platforms, or bank transfer, depending on the arrangement.

For commercial customers or repeat bookings, alternative payment arrangements may be agreed in advance. Failure to make payment when due may result in cancellation of services or recovery action.

Cancellations and Rescheduling

Customers may cancel or reschedule a booking by providing reasonable notice. Where insufficient notice is given, Big Ben reserves the right to charge a cancellation fee to cover costs incurred.

Big Ben may reschedule or cancel a booking due to circumstances beyond its control, including adverse weather, vehicle issues, or access restrictions. In such cases, reasonable efforts will be made to offer an alternative date.

Customer Responsibilities

The customer is responsible for ensuring safe and lawful access to the waste and the collection location. This includes obtaining any necessary permissions, ensuring parking availability, and notifying Big Ben of access restrictions.

The customer must ensure that waste presented does not include prohibited or hazardous materials unless explicitly agreed in advance.

Prohibited and Restricted Waste

Big Ben does not collect hazardous waste unless specifically agreed and permitted by law. Prohibited items may include asbestos, chemicals, medical waste, explosives, and other dangerous materials.

If prohibited waste is discovered, Big Ben may refuse collection and may charge for time and costs incurred.

Waste Regulations and Compliance

Big Ben operates as a licensed waste carrier and complies with applicable waste legislation. All waste collected is transferred to authorised facilities in accordance with Duty of Care requirements.

The customer warrants that they are legally entitled to dispose of the waste and that it is not subject to any restrictions or third-party claims.

Environmental Responsibility

Big Ben aims to recycle or recover waste wherever practicable. However, recycling outcomes depend on the nature of the waste and the facilities available.

No guarantee is given that all waste will be recycled, and some materials may be sent to landfill where no viable alternative exists.

Health and Safety

Big Ben takes reasonable steps to operate safely and in accordance with health and safety standards. Staff may refuse to proceed with a collection if conditions are deemed unsafe.

Customers must inform Big Ben of any known hazards at the site, including fragile structures, unstable items, or restricted spaces.

Liability and Insurance

Big Ben holds appropriate public liability insurance for its services. Liability for loss or damage is limited to the extent required by law.

Big Ben is not responsible for pre-existing damage, hidden defects, or issues arising from inaccurate information provided by the customer.

Limitation of Liability

To the fullest extent permitted by law, Big Ben shall not be liable for indirect, incidental, or consequential losses, including loss of profit or business interruption.

Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Access and Obstructions

If access to waste is obstructed or not as described, Big Ben may charge additional fees or decline to complete the service.

Waiting time caused by lack of access, blocked routes, or incomplete preparation may be chargeable.

Force Majeure

Big Ben shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to extreme weather, accidents, strikes, or government restrictions.

Data Protection

Personal data is handled in accordance with applicable data protection laws. Details of how data is processed are set out in the Big Ben Privacy Policy.

Complaints and Disputes

Any complaints should be raised promptly so that they can be investigated and addressed. Big Ben aims to resolve disputes fairly and efficiently.

Customers are encouraged to contact Big Ben directly before pursuing formal remedies.

Changes to Terms and Conditions

Big Ben reserves the right to update these Terms and Conditions from time to time. The version in force at the time of booking will apply.

Customers are advised to review these Terms periodically.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms and Conditions constitute the entire agreement between Big Ben and the customer in relation to the services provided and supersede any prior agreements or understandings.

By booking and using Big Ben services, customers confirm their acceptance of these Terms and Conditions.