Accessibility Statement for Big Ben

Our Commitment to Accessible Digital Services

At Big Ben, we are committed to ensuring our website is accessible and usable for everyone, including people with disabilities. As a locally rooted waste collection and rubbish removal service operating across the Big Ben area, we believe digital accessibility is an essential part of serving our community fairly and responsibly.

This Accessibility Statement explains the measures we take to support inclusive access, the standards we follow, and how users can request assistance or report accessibility concerns.

Accessibility Standards We Follow

The Big Ben website has been designed and developed to align with the Web Content Accessibility Guidelines WCAG 2.1 at Level AA. These guidelines are recognised internationally and focus on making web content more perceivable, operable, understandable, and robust for all users.

Our aim is to ensure that visitors using assistive technologies, alternative input methods, or different browsing setups can access information about our waste collection services without unnecessary barriers.

Support for Screen Readers and Assistive Technologies

We have taken steps to ensure our content works well with common screen readers and assistive technologies. Page structures use clear headings, logical reading order, and meaningful text labels to help users understand and navigate content effectively.

Images and visual elements are handled carefully so that important information is not dependent on visuals alone. This helps users who rely on audio output or text-based browsing to access the same information as other visitors.

Keyboard Navigation and Site Usability

The Big Ben website supports keyboard-only navigation, allowing users to move through menus, content, and interactive elements without the need for a mouse. This is particularly important for users with motor impairments or those who prefer keyboard navigation.

Interactive elements are designed to be reachable and usable using standard keyboard controls, helping ensure consistent access across different devices and assistive setups.

Clear Content and Readability

We aim to present information in clear, plain language wherever possible. Content relating to rubbish removal, waste collection processes, and local service coverage in the Big Ben area is written to be understandable without specialist knowledge.

Consistent layouts, readable text sizes, and sufficient contrast between text and background colours are used to support users with visual impairments or reading difficulties.

Ongoing Improvements and Testing

Accessibility is an ongoing process. We regularly review our website to identify potential improvements and address any issues that may arise as technologies, standards, and user needs evolve.

Feedback from users plays an important role in this process. Real-world use helps us understand how our site performs for different visitors and where adjustments may be needed.

Accessibility in the Local Big Ben Area Context

As a waste collection company serving central locations around the Big Ben area, we understand the importance of accessibility both online and offline. Our digital accessibility efforts reflect the same principles we apply to our on-the-ground services: respect, inclusion, and practical support for a diverse local community.

Requesting Accessibility Support

If you experience difficulty accessing any part of our website or need information provided in a different format, we welcome accessibility requests. You can contact Big Ben through our usual communication channels, and we will make reasonable efforts to respond promptly and provide appropriate assistance.

We are committed to working with users to remove barriers wherever possible and to ensuring that our digital services remain accessible to everyone.

Statement Review

This Accessibility Statement reflects our current approach to inclusive access and will be reviewed periodically to ensure it remains accurate and up to date. As our services and website continue to develop, accessibility will remain a core consideration.

Big Ben is proud to support accessible digital access alongside responsible waste collection and rubbish removal services for the communities we serve.