Privacy Policy for Big Ben Services

How Big Ben Protects Your Personal Data

This Privacy Policy explains how Big Ben collects, uses, stores, and protects personal data. It applies to all Big Ben customers in the local area, including residential customers, landlords, businesses, and property managers who use our waste collection and rubbish removal services.

Big Ben is committed to handling personal data responsibly, lawfully, and transparently. We recognise the importance of privacy and are committed to complying with the UK General Data Protection Regulation and the Data Protection Act.

Scope of This Privacy Policy

This policy applies to personal data collected through our website, enquiries, bookings, site visits, and service delivery. It covers data provided directly by customers as well as information generated during the provision of waste collection services in the area.

By using Big Ben services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

Personal Data We Collect

Big Ben collects only the personal data necessary to provide our services effectively and lawfully. This may include names, addresses, contact details, property information, and details relating to waste collection requirements.

For business and commercial customers, this may also include company names, job roles, billing information, and service history. We do not collect unnecessary or excessive personal data.

How We Collect Personal Data

Personal data is collected directly from customers when they make enquiries, request quotes, book services, or communicate with us. Data may also be collected during site visits or when services are carried out at a property.

In some cases, data may be provided by third parties such as managing agents or landlords acting on behalf of a customer, where this is necessary to deliver the requested service.

Lawful Basis for Processing

Big Ben processes personal data only where there is a lawful basis to do so. The primary lawful bases we rely on include the performance of a contract, where data is needed to provide waste collection services, and compliance with legal obligations.

In certain situations, we may process data based on legitimate interests, such as improving service delivery, maintaining safety, or preventing fraud, provided these interests do not override individual rights.

How We Use Personal Data

Personal data is used to manage enquiries, provide quotations, schedule waste collections, process payments, and communicate with customers about their services. It may also be used to meet regulatory obligations, including Duty of Care requirements.

We may use data internally to improve our operations, ensure safety, and maintain service quality, but we do not use personal data for purposes that are incompatible with those outlined in this policy.

Data Retention

Big Ben retains personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods depend on the nature of the data and legal or operational requirements.

For example, records related to waste collection and compliance may be retained for a period required by law, while enquiry data may be held for a shorter time. Once data is no longer needed, it is securely deleted or anonymised.

Data Sharing and Processors

Big Ben does not sell personal data. However, in order to deliver services, we may share data with trusted third parties acting as data processors. These may include payment processors, waste facilities, IT service providers, or professional advisers.

All processors are required to handle data securely and only in accordance with our instructions. We ensure that appropriate agreements are in place to protect personal data.

International Data Transfers

Big Ben primarily processes data within the United Kingdom. Where data is processed by systems or providers outside the UK, appropriate safeguards are used to ensure compliance with data protection laws.

Data Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. Access to personal data is limited to authorised personnel who require it for legitimate business purposes.

Security measures are reviewed periodically to ensure they remain effective and appropriate to the nature of the data we handle.

Your Data Protection Rights

Individuals whose data is processed by Big Ben have rights under data protection law. These include the right to access personal data, request correction of inaccurate data, and request deletion where applicable.

You also have the right to request restriction of processing, object to certain uses of data, and request data portability where relevant. Requests are handled in accordance with legal requirements and within applicable timeframes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Complaints and Concerns

Big Ben encourages customers to raise any concerns about data protection directly with us so that we can address them promptly. We take privacy matters seriously and aim to resolve issues fairly and transparently.

Applicability to Customers in the Area

This Privacy Policy applies to all Big Ben customers in the local service area, regardless of whether services are provided to residential or commercial properties. Our commitment to data protection is consistent across all locations we serve.

Changes to This Privacy Policy

Big Ben may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or service delivery. Updated versions will replace previous versions and apply from the date they are published.

We encourage customers to review this policy periodically to stay informed about how personal data is handled.

Our Commitment to Privacy

Respecting customer privacy is a core part of how Big Ben operates. We are committed to lawful, fair, and transparent data processing and to protecting the personal data entrusted to us.

By maintaining clear policies and responsible practices, Big Ben aims to provide waste collection services that customers can trust, both operationally and in how their personal information is handled.